Refund policy

All of our products are gone over and inspected prior to dispatch. In the unlikely event that your product arrives in faulty condition, you MUST notify Twin Oaks WW within 12 days of receiving your item. If the item is damaged or faulty due to manufacturing, you will be offered a store credit or replacement (if available), if unbranded, you will be offered a refund on return of the item.

Hot iron branded products are NOT eligible for return.

Returns are accepted up to 28 days from purchase, please email us PRIOR to returning any items

Returns must be accompanied by proof of purchase document, note with name and order number.

We will NOT accept return/faulty products that have become of unacceptable quality due to misuse; wear and tear; failure to follow manufacturers instructions; or failure to take reasonable care. Care Instructions can be found on the website for each item.

Our product manufacturing warranty lasts for six months from the date of sale.

We do not offer warranties, returns or exchanges on any sale items; this includes were manufacturing faults are advertised.

Twin Oaks Western Wear is not responsible for delays in delivery.

Return costs are NOT covered by Twin Oaks & Co. 

We recommend you keep tracking on your return items as we will not be responsible for return items lost in transit.

Change of mind: Please choose carefully when ordering as refunds are not given when you have simply changed your mind. We recommend you make careful selections and preview your shopping cart items to ensure they are correct before proceeding to checkout. This includes entering the wrong payment method. Once you have processed your order, it cannot be cancelled or refunded. Please contact us with any questions 

*Due to the nature of cowhide, small marks & scratches, slight discolouration and scars that occurred in nature are not classified as faults. These should be both expected and welcomed for authenticity